The following terms and conditions apply to all services provided by rebrand.me. Please read these terms and conditions carefully. Any purchase or use of our services implies that you have read and accepted our terms and conditions.

It is not necessary for The Client to have signed for acceptance of these terms and conditions at any stage in the contract. All project quotations will be provided electronically prior to project start and all quotations will refer to the terms & conditions on our website. On acceptance of the quotation, The Client will be deemed to have accepted these terms and conditions in full.

Definitions

The Client: The company or individual initiating the request for services from rebrand.me

The Project: Provision in respect of any combination of, but not limited to:

• Logo Design & Digitisation
• Web Design, Web Hosting
• Client Stationery, Client Workwear, Client Merchandise 

Agreement

Rebrand.me will carry out work only where an agreement is provided and accepted by The Client, the agreement will be provided by email in the form of the project quotation. Based on the agreement acceptance, it will be deemed that The Client wishes to proceed with the quoted services and accepts contractual liability to the phased payments structure of the project.

Please ensure that you read the project design, breakdown, quote and terms & conditions properly and that all details of the work are included, understood and mutually agreed upon.

Timescales

Digital Services: Typically the Starter Package will take 5-8 business days and the Advanced Package will take 10-14 business days. The Premium Package with online shop integration will vary depending on complexity but typically less than one calendar month.

Other Services: For supply of branded business workwear, business stationery or business assets, the timeframe for delivery will depend on the products ordered. Typically branded workwear such as polo shirts and fleeces will be less than ten days, branded stationery is typically circa 5 days.

Content Responsibilities

For digital services such as website design, rebrand.me will only provide the structural foundations of the site, this will include placeholders for graphics, photos and paragraphs of text. We have access to huge libraries of digital content for graphics and can/will provide these as an inclusive part of the service. However, customer text, photos and galleries that establish the actual content of the website will be provided by The Client. This content must be provided, as and when requested, in a prompt and timely manner to avoid disruption to the estimated timescales for project completion.

Website placeholders for website content will be labelled with insertion reference numbers and a Microsoft Word document will be provided to The Client for entry of the content against those reference identifiers. 

Excessive delays to the provision of the content may result in termination of the contract, in such instances, all fees paid to date will be retained in respect of recompense for resource costs incurred by us and there will be no deliverable.

Web Design

The website, custom logos, graphics and any programming code remain the sole property of rebrand.me until all outstanding accounts are paid in full. 

Any copyright infringements caused by materials submitted by The Client will be the sole responsibility of The Client. We will refuse to use any copyright-evident assets if proof of ownership cannot be provided.

Any additions to or significant deviation from the pre-agreed project deliverables will be assessed and potentially result in additional fees. In such cases, a new addendum quotation will be provided and must be agreed upon prior to implementation of the change request(s).

Domain Registration & Web Hosting

The domain name and hosting credentials remain the sole property of rebrand.me until all outstanding accounts are paid in full.

All project domains and customer email address(es) are provided by Ionos, rebrand.me will not be liable for any costs incurred, compensation or loss of earnings in the event of Ionos failures or downtime. 

All project packages (Starter, Advanced & Premium) include The Client’s chosen domain name, one year of hosting and requested email address(es). Following project completion, The Client will be expected to settle in full all outstanding balances prior to the handover of Ionos login credentials. The Client will then take ownership of and responsibility for the associated annual renewals for continuation of services by Ionos.

Project Process & Payment Terms

The project process and payment terms for our fixed-fee packages (Starter & Advanced) are as follows. The Premium package, due to complexity, will vary and will be documented in the project quotation.

Fee payments are required at three milestone points and defined as a percentage of the overall project cost, as detailed in the quotation.

• Initial Consultation. Ideally this will be an in person meeting and usually takes approximately one hour. This meeting will cover everything we require for the purpose of generating a quotation, or confirming that your expectations fall within the fixed price fee.
   
• Quotation Delivery. Your quote will be delivered via email and detail our understanding from the initial consultation, usually within 24-48 hours of consultation. The quotation will typically be the fixed price fee as detailed on the package pricing structure, deviations or requests for additional functionality may alter the fixed price.
   
• Order Confirmation. On acceptance of the quotation The Client will, in writing, confirm desire to proceed and will pay 50% of the quoted fee to cover project startup costs, domain name registration, initial site layout design (including all graphic, photo and text placeholders) and bespoke logo creation (where required).
   
• Content Provision. Following delivery of website foundation (typically 3-4 business days), The Client will provide all content required to fill the placeholders. This will be done electronically and will require The Client to complete the Content Provision document using Microsoft Word. If for any reason The Client is not comfortable with or does not have access to the tools required to complete the document, this can be completed during an in-person meeting, chargeable at £45.00/hour.
   
• Website Finalisation. The Content Provision document will be used to populate the original website structure and further 25% of the total fee will be required prior to commencement of this process.
   
• Project Delivery. Following full and final payment of the balance (the final 25%), the website will go live and be accessible by your customers. We will meet in person, usually for circa one hour and you will be provided with the hosting account details,  email login credentials and  your business cards. If required, your email client can also be configured with the new email addresses at this point.
  
  At the end of the project delivery meeting you will be required to sign-off the project as complete and delivered.
   
• After-care & Support. At rebrand.me, we fully understand that out target audience of sole traders and small businesses may not have the IT skills to immediately comprehend their new digital world. For advice, tips and tricks post delivery, we are only a phone call away and we endeavor to provide this after care free of charge until such time as we deem the volume of requests to be excessive.

Following Project Delivery and sign-off, The Client will inherit all rights to, and responsibility for, all elements of the ongoing fees and maintenance for the lifetime of the site. This includes, but not limited to, the associated fees of annual renewal with Ionos (domain charges, hosting, email accounts etc), the upkeep of site content and design (where required). Rebrand.me will not be responsible for loss of domain name or website if payments are not maintained by The Client.

All payments are required by bank transfer, card payments can also be accepted if preferred. Invoices for part payment during the project are available on request, otherwise a full and final invoice will be provided at project completion, this invoice will individually detail each amount paid along with the three dates of payment.

Payment schedules are timed and non-negotiable, no work or resource allocation will be undertaken on your project until that project phase fee has been settled in full.

Additional Charges

In some circumstances and only by prior approval of The Client, it may be necessary to purchase licensable assets such as photography, graphics or fonts.

Post-Delivery Website Modifications

Any issues encountered, either to the visual presentation or the site functionality, as a result of changes made by The Client will be the responsibility of The Client, rebrand.me will not be held accountable for such issues and will not be responsible for site restoration. Short-term service contracts for website restoration are available and priced on request.

Third Party Product Supply

Rebrand.me will, upon request, commission 3rd party suppliers for production of business workwear, merchandise and stationery. We will be responsible for the process of logo digitisation, product sourcing, printing/embroidery and supply thereof. We endeavor to source only premium, durable products, however we cannot be held accountable for product longevity. Sample unbranded products may potentially be made available for the purposes of inspection, depending on supplier availability.